We love working with couples across the globe. Orders delivered to locations outside of South Africa, may be subjected to taxes, duties and brokerage fees or customs fees (which is out of our control). The recipient will be responsible for paying these fees at the point of delivery. Please research your country-specific regulations before placing an order. When a recipient has to pay import taxes, duties and brokerage fees, there might be a delivery timing delay. Unfortunately this is not something that Lily Young Designs can control. All international packages ship from our South African office (with the South African Postal Services) and the delivery time will depend on your particular location and can take between 4-12 business days. There will also be an additional shipment fee for all international orders.
Please email firstname.lastname@example.org to arrange your order and to get additional information regarding shipment costs.
TRACKING YOUR ORDER
Once you are happy with your design and we receive your approval, we will start the printing process, which takes 7-10 business days. All orders ship from our Pretoria, South Africa office with The Courier Guy ( www.thecourierguy.co.za). It usually takes 3-5 business days within South Africa and 4-12 business days for International orders.
As soon as your package ships out, you will receive an email from us with the tracking information. To track your current order status, please contact us with your order number and we'll get back to you as quick as we can.