All you need to know about our shipping options
We love working with couples across the globe. Orders delivered to locations outside of South Africa may be subjected to taxes, duties and brokerage fees or customs fees (which is out of our control). The recipient will be responsible for paying these fees at the point of delivery. Please research your country-specific regulations before placing an order. When a recipient has to pay import taxes, duties and brokerage fees, there might be a delivery timing delay. Unfortunately, this is not something that Lily Young Designs can control. All international packages ship from our South African office with DHL and the delivery can take between 5-7 business days, depending on your location. There will also be an additional shipping fee for all international orders. Please email email@example.com to arrange your order and to get additional information regarding shipping costs.
All domestic orders can either be collected at our Pretoria Office or we can arrange a courier for you - with an additional cost of R150.00 JHB/PTA area and R250.00 for all other major areas in Pretoria. If you are located in a small town in South Africa that is not a major city, please contact us at firstname.lastname@example.org for a courier quotation.
Tracking Your Order
Once you are happy with your design and we receive your approval, we will start the printing process, which takes 7-10 business days. All orders ship from our Pretoria, South Africa office with The Courier Guy (www.thecourierguy.co.za). It usually takes 1-3 business days within South Africa and 5-7 business days for International orders. As soon as your package ships out, you will receive an email from us with the tracking information. To track your current order status, please contact us with your order number and we'll get back to you as quick as we can.