F A Q's

All you need to know

Can I come in to view invitations before ordering?

You are more than welcome to visit our studio (based in Pretoria) to view our designs. Consultations are done by appointment only. Please contact us to arrange. We do not charge a consultation fee. You can place your order with us at the studio or you can shop online.

I would like to add additional information on my invitation, how do I do this?

You can customise any of our designs to say whatever you’d like by entering your unique wording in the wording text box provided in the “PERSONALISE” section. You can also submit additional information (that can be added to the back of the design for example). Information including directions, accommodation etc. can be added here. Our graphic designers can also make small edits to the placement of design elements for free so that your wording fits well with the layout of your favourite design. When submitting a request please ensure that the wording is exactly how you want it to appear on your design.

How can I view your paper options before I order?

We recommend booking an appointment to view the all the different paper options & designs.

Before you print my order, can I see a proof?

Once you have submitted your order, one of our graphic designers will review your order, check layout and fonts as well as add your special requests. When we review your text and design, we make sure the spacing looks good and the colours match your request. You will then receive your first digital proof for your approval. To ensure that your design, colours, and wording are exactly how you want them to be, we include 2 free rounds of changes with each order. Please note that at this stage your selected design cannot be changed for another design.

Can I change the wording on a design?

You can customise any of our designs to say whatever you’d like by entering your unique wording in the wording text box provided in the “PERSONALISE” section. You can also submit additional information (that can be added to the back of the design for example). Our graphic designers can also make small edits to the placement of design elements for free so that your wording fits well with the layout of your favourite design. When submitting a request please ensure that the wording is exactly how you want it to appear on your design.

How do I reorder additional cards or envelopes?

Please email print@lilyyoung.co.za with your order number and required quantity of invitations and/or other items. We will then invoice you for the additional prints. Please take note that there will also be an additional courier fee.

Do you make matching products like thank you cards that I cant find on your site?

For sure! As a graphic design and print studio, we can help you with just about anything. Please contact us to enquire, or have a look at our online shop for additional stationery items.

I have placed my order, when do you send a proof to ensure it looks the way we want?

Within 1-2 days after placing your order and receiving your payment, you’ll receive a digital proof. If you’re not completely satisfied, we offer two free rounds of changes. Once you approve, we’ll start the printing process. We’ll never start printing anything without your approval first.

Can I order less than 10 items?

Unfortunately we have a minimum order quantity of 10 items per order.

What is the turnaround time for orders?

Turnaround time for ONLINE SHOP - PRINTED DESIGNS: After placement and payment of your order, you will receive your first digital proof. Approval times may vary, depending on design changes requested by you. We are happy to offer 2 free rounds of changes to make sure the design is exactly how you want it. First designs take 1-2 working days and production takes 7-10 working days depending on our quantity. All packages ship from our Pretoria, South Africa office via a Courier service (door-to-door) and take between 1-3 business days within RSA, depending on your location. Collection is also welcome at our offices. Turnaround time for ONLINE SHOP - ELECTRONIC DESIGNS: After placement and payment of your order, you will receive your first digital proof. Approval times may vary, depending on design changes requested by you. We are happy to offer 2 free rounds of changes to make sure the design is exactly how you want it. First designs take 1-2 working days and once you have signed off we send you the digital design to send out to your guests. It is that easy!

How does the payment process work?

Once you have added items to the shopping cart you can proceed by clicking on the shopping cart logo on the top right. Review your order and click the CHECKOUT button. Fill out your personal details and payment information and submit your order. You will receive a confirmation email that your order has been placed.

What are your payment methods?

Once you have added items to the shopping cart you can proceed by clicking on the shopping cart logo on the top right. Review your order and click the CHECKOUT button. Fill out your personal details and payment information and submit your order. You will receive a confirmation email that your order has been placed.

Can you print my guest names and addresses on my envelopes?

Absolutely! You are welcome to arrange collection at our Pretoria studio by emailing print@lilyyoung.co.za

Can I collect my invitations from your offices if I order online?

Absolutely! You are welcome to arrange collection at our Pretoria studio by emailing shop@lilyyoung.co.za

Can I create my design in another language?

You can customise any of our designs to say whatever you’d like and in any language by entering your unique wording on the design layout in the “PERSONALISE” section. You can also submit additional information (that can be added to the back of the design for example) in the ‘SPECIAL INSTRUCTIONS' box. Our graphic designers can also make small edits to the placement of design elements for free so that your wording fits well with the layout of your favourite design. When submitting a request please ensure that the wording is exactly how you want it to appear on your design.

What is the turnaround time for international orders?

Our goal is always to get your order to you as quickly as possible! Turnaround time from ordering to receiving your printed products for international customers is typically 20-25 days, depending on your location.

Do you ship internationally and are there any additional fees involved?

It’s our pleasure to work with couples all around the world. Please note, all prices on our website are in South Africa RAND. Please take note that any products delivered to locations outside of South Africa may be subjected to taxes, duties and brokerage fees. The recipient will be responsible for paying these fees at the point of delivery. To avoid any unwelcome surprises, we encourage you to research your country-specific regulations before placing an order. There will also be an additional shipping fee involved. Please email print@lilyyoung.co.za to arrange your order and to get additional information regarding shipping costs. When a recipient has to pay import taxes, duties and/or brokerage fees, there might be a delivery timing delay. Unfortunately, this is not something in our control. Please allow enough time for shipping when shopping with us.

Can I return, cancel or get a refund after placing my order?

We are confident that our designs and quality will not only match but also exceed all your expectations. But if there is something that you are not completely satisfied with, please contact us immediately and we make it our top priority to remedy the situation. Please read below for our policies on Cancellations, Returns / Exchanges and Refunds. Once you place your order we will start the design process. Should you decide to cancel your order we will not be able to refund your payment. After you approve your design we will start the printing process and there are no cancellations or refunds. Once final proofs have been approved, orders may not be returned for any reason. If by chance Lily Young Design makes a design or printing error, please contact us immediately via email and we will make it our top priority to replace your product as fast as possible at no additional cost to you. Please note that once you have approved your digital proof you are responsible for the design and text elements. Lily Young Design will not be held responsible for the cost of reprinting due to any errors you have approved nor will a refund be issued.