Can I come in to view invitations before ordering?

You are more than welcome to visit one of our studios (based in Pretoria and Johannesburg) to view our designs. Consultations are done by appointment only. Please contact us to arrange. We do not charge a consultation fee. You can place your order with us at the studio or you can shop online.

I would like to add additional information on my invitation, how do I do this?

You can customise any of our designs to say whatever you’d like by entering your unique wording in the wording text box provided in the “PERSONALISE” section. You can also submit additional information (that can be added to the back of the design for example). Information including directions, accommodation etc. can be added here. Our graphic designers can also make small edits to the placement of design elements for free so that your wording fits well with the layout of your favourite design. When submitting a request please ensure that the wording is exactly how you want it to appear on your design.

How can I view your paper options before I order?

We recommend booking an appointment to view the all the different paper options & designs.

Before you print my order, can I see a proof?

Once you have submitted your order, one of our graphic designers will review your order, check layout and fonts as well as add your special requests. When we review your text and design, we make sure the spacing looks good and the colours match your request. You will then receive your first digital proof for your approval. To ensure that your design, colours, and wording are exactly how you want them to be, we include 2 free rounds of changes with each order. Please note that at this stage your selected design cannot be changed for another design.

Can I change the wording on a design?

You can customise any of our designs to say whatever you’d like by entering your unique wording in the wording text box provided in the “PERSONALISE” section. You can also submit additional information (that can be added to the back of the design for example). Our graphic designers can also make small edits to the placement of design elements for free so that your wording fits well with the layout of your favourite design. When submitting a request please ensure that the wording is exactly how you want it to appear on your design.

How do I reorder additional cards or envelopes?

Please email shop@lilyyoung.co.za with your order number and required quantity of invitations and / or other items. We will then invoice you for the additional prints. Please take note that there will also be an additional courier fee.

Do you make matching products like thank you cards that I cant find on your site?

For sure! As a graphic design and print studio we can help you with just about anything. From Thank You cards to laser-cut Belly Bands and Perspex underplates. Please contact us to enquire, or have a look on our shop for additional stationery items.

I have placed my order, when do you send a proof to ensure it looks the way we want?

Within 5 business days after placing your order and receiving your payment, you’ll receive a digital proof. If you’re not completely satisfied, we offer two free rounds of changes. Once you approve, we’ll start the printing process. We’ll never start printing anything without your approval first.

I have a lot of text to fit onto the design layout, and it does not look right. How do I fix this?

A graphic designer will review your design and can make small edits to the placement of design elements for free so that your wording fits well with the layout of your chosen design. You can also submit additional information (that can be added to the back of the design for example) in the ‘SPECIAL INSTRUCTIONS' box, which the designer will place onto the design.

We will do our utmost best to accommodate all your wording and invitation information. But please keep in mind that adding a great deal of text is not recommended, as this will affect the legibility of your text. For the best end result, choose a design that allows the most space for your wording.

Can I preview my photo with a design, before placing my order?

Yes! If you are interested in a Photo invitation, email us at shop@lilyyoung.co.za with up to 3 of your photos and let us know which design you would like to preview. Just take note that our previews are non personalised. Once we receive your request, we'll put together a jpg preview and email it back to you to review for you to place your order.

Can I order less than 10 items?

Unfortunately we have a minimum order quantity of 10 items per order.

Will you include envelopes with my order?

Please select if you would like your save the dates or invitations with envelopes in Step 1.

What is the turnaround time for orders?

Turnaround time for ONLINE SHOP - PRINTED DESIGNS:
From ordering to receiving your printed products is typically 12 - 17 business days within RSA. Please contact us for international shipping. After placement and payment of your order, you will receive your free digital proof. Approval times may vary, depending on design changes requested by you. We are happy to offer 2 free rounds of changes to make sure the design is exactly how you want it. From payment up until approval it takes about 5 - 7 business days (business days excludes public holidays, Saturdays and Sundays). Once you approve your design, your order will be printed within 7 - 10 business days. All packages ship from our Pretoria, South Africa office via a Courier service (door-to-door) and take between 3 - 5 business days within RSA.

Turnaround time for ONLINE SHOP - ELECTRONIC DESIGNS:
From ordering to receiving your electronic product is typically 8 - 12 business days. After placement and payment of your order, you will receive your free digital proof. Approval times may vary, depending on design changes requested by you. We are happy to offer 2 free rounds of changes to make sure the design is exactly how you want it. From payment up until approval it takes about 4 - 6 business days (business days excludes public holidays, Saturdays and Sundays). Once you approve your design, your order will be processed within 4 - 6 business days.

How does the payment process work?

Once you have added items to the shopping cart you can proceed by clicking on the shopping cart logo on the top right. Review your order and click the CHECKOUT button. Fill out your personal details and payment information and submit your order. You will receive a confirmation email that your order has been placed.

What are your payment methods?

We accept 2 methods of payment through our website: Credit Card or EFT payments.

I would like a photocard, how do I get my photos to you?

Please email the photo to shop@lilyyoung.co.za together with your Order Number.. All images provided to us must be high resolution original resolution 300dpi at 100% . Preferably .jpeg format & not bigger than 3MB.

Can I change the photo if I don’t like it on the card design?

A graphic designer will review your design and send you a digital proof to review before we go to print. We include 2 free rounds of changes with each order. This includes the option to submit a new photo should you not like your first one.

Can you edit my photos?

Small editing such as changing your image from colour to black and white or sepia or cropping your photo is free of charge. For an additional design fee we can do other minor retouching. Just let us know when submitting your photo.

Can you print my guest names and addresses on my envelopes?

This is possible. For an additional design and set-up fee we will be able to address your envelopes. Please email shop@lilyyoung.co.za for additional information.

Can I collect my invitations from your offices if I order online?

Absolutely! You are welcome to arrange collection at our Pretoria studio by emailing shop@lilyyoung.co.za

Can I create my design in another language?

You can customise any of our designs to say whatever you’d like and in any language by entering your unique wording on the design layout in the “PERSONALISE” section. You can also submit additional information (that can be added to the back of the design for example) in the ‘SPECIAL INSTRUCTIONS' box. Our graphic designers can also make small edits to the placement of design elements for free so that your wording fits well with the layout of your favourite design. When submitting a request please ensure that the wording is exactly how you want it to appear on your design.

Do you ship international and are there any additional fees involved?

It’s our pleasure to work with couples all around the world. Please note, all prices on our website are in South Africa RAND. Please take note that any products delivered to locations outside of South Africa, may be subjected to taxes, duties and brokerage fees. The recipient will be responsible for paying these fees at the point of delivery. To avoid any unwelcome surprises, we encourage you to research your country-specific regulations before placing an order. There will also be an additional shipment fee involved. Please email shop@lilyyoung.co.za to arrange your order and to get additional information regarding shipment costs. When a recipient has to pay import taxes, duties and / or brokerage fees, there might be a delivery timing delay. Unfortunately this is not something in our control. Please allow enough time for shipping when shopping with us.

What is the turnaround time for international orders?

Our goal is always to get your order to you as quickly as possible! Turnaround time from ordering to receiving your printed products for international customers is typically 20-25 days, depending on your location.

Can I return, cancel or get a refund after placing my order?

We are confident that our designs and quality will not only match but also exceed all your expectations. But if there is something that you are not completely satisfied with, please contact us immediately and we make it our top priority to remedy the situation. Please read below for our policies on Cancellations, Returns / Exchanges and Refunds. Once you place your order we will start the design process. Should you decide to cancel your order we will not be able to refund your payment. After you approve your design we will start the printing process and there are no cancellations or refunds. Once final proofs have been approved, orders may not be returned for any reason. If by chance Lily Young Design makes a design or printing error, please contact us immediately via email and we will make it our top priority to replace your product as fast as possible at no additional cost to you. Please note that once you have approved your digital proof you are responsible for the design and text elements. Lily Young Design will not be held responsible for the cost of reprinting due to any errors you have approved nor will a refund be issued.